Eric J. Dunn

Objective

Work Experience

• Public Agency Database Application Maintenance & Support (July 2024 – Current)
  • ASP .NET Core 5 Web App
  • Provided application maintenance and support
  • Resolved issues and bugs
  • Delivered changes per business requests
  • Performed basic functional testing before handing off to business for any UAT
• Rate of Last Resort Powershell Development, Maintenance & Support (Nov 2024 – Current)
  • Created new Powershell script solution to solve an urgent business need
  • Multiple tech stacks involved including: SFTP site, Windows Task Scheduler Job Server, SQL Server Database, Power BI Reports
  • Solution setup and deployed succesfully
  • Provided maintenance and support
  • Resolved issues and bugs
  • Delivered changes per business requests
  • Performed basic functional testing before handing off to business for any UAT
• Landtitles Powershell Development, Maintenance & Support (August 2024 – Current)
  • Created new Powershell sync script solution to solve a business need
  • Multiple tech stacks involved including: Network Attached Storage (NAS) folder, SFTP site, Windows Task Scheduler Job Server
  • Solution setup and deployed succesfully
  • Provided maintenance and support
  • Resolved issues and bugs
  • Delivered changes per business requests
  • Performed basic functional testing before handing off to business for any UAT

• Premiers Invitation Request Application Maintenance & Support (Feb 2023 - July 2024)
  • ASP .NET Core 8 Web app
  • Providing ongoing application maintenance and support
  • Resolving issues and bugs
  • Delivering changes per business requests
  • Created test plans and signoff sheet
  • Performing robust application testing prior to any and all releases
  • Supported a successful go-live of the newly re-platformed app
  • Migrated all required business data from the old to new system
• Public Agency Database Application Maintenance & Support (Jan 2023 – Sept 2023)
  • ASP .NET Core 5 Web App
  • Provided application maintenance and support
  • Resolved issues and bugs
  • Delivered changes per business requests
  • Performed basic functional testing before handing off to business for any UAT
• FOIP System Releases (March 2021 – Nov 2022)
  • Commercial Off-The-Shelf (COTS) Java based app
  • Deployed code releases to Production based on CGI (vendor) deployment packages as needed
• E-Committee Application Releases & Support (Dec 2020 – Dec 2022)
  • iOS iPad and Windows tablet Apps with Elixer / Phoenix Server
  • Provided Tier 1 end-user support for business critical application provided to Executive Council Ministers and Premiers Offices
  • Provided on-call support before and during meetings
  • Performed pre-meeting system health checks
  • Coordinate issue and bug fix resolutions with the vendor development teams (Robots and Pencils, and CGI)
  • Coordinate application change releases between vendor and business contacts
  • Performed robust application testing prior to any and all releases
• Noverant Learning Management System Releases & Support (May 2017 - Dec 2022)
  • Participated in project to on board and configure third party Software as a Service (SaaS) product; learning management system (Noverant) for all GOA departments.
  • Participated with ministry senior application developers, GOA Active Directory Services (ADS) team, and vendor support team to setup and document the application user synchronization service Extract Transform Load (ETL) process via PowerShell scripts and to enable for GOA Single Sign-On (SSO).
  • Facilitated for Tier 3 Application Support for any and all GOA users as escalated up from the Tier 1 Service Desk, GoA Learning Center support staff, and Tier 2 Worksite Support Staff.
  • Further escalate issues as needed to GOA ADS team, vendor support team, and vendor product management
  • Deliver change request projects to further improve the application service for business clients

• Manage Integrated Test Cycle defects for the One-Government eXperience (1GX) project
• Provide regular reports on tester activities and progress on defects
• Meet with service teams and ministry testers to increase communication and collaboration
• Assist in creation of defect support standard operating procedure to drive GOA service teams and vendor service teams quality of service and to further improve service response times

• Delivered on various transformation projects and change initiatives as both the Project Manager and Systems Analyst roles.
• Provide regular reporting scorecards to project stakeholders
• Participate in meetings with stakeholders to increase understanding, collaboration, and to drive the change
• Create process models for GS Sector operational teams

• Provided ministry operational IT consultation and support for clients to fill gaps in the service desk support for various needs such as:
  • Resolve or escalate workstation or application issues not resolved by the GOA Service Desk
  • Special event setup and teardown of AV and IT equipment
  • Loaner laptop service
  • iOS backup and restore of user data
  • Initiate warranty or out of warranty physical repairs of iOS devices on behalf of clients
  • Provide special user consultations, procurement, and certification of hardware and software as needed
• Provided VIP worksite support to the PSC Deputy Minister’s Office, several ADMOs and also to the GOA Training Center classrooms
• Initiated and Delivered Windows 10 upgrades for 200+ clients via ministry internal refresh project operationally to save on project costs
• Manage and Deliver on various other IT operational projects including Video Conferencing equipment setup, moves, and special events.
• Backup and enhance services provided by the ministry Service Request Coordinator (SRC)

• Contracted by Compugen as Tier 2 Worksite Support technician for Government of Alberta support contract
• Troubleshoot and fix desktops, laptops, tablets, printers, mobile devices, and other peripherals while observing all GOA policies and procedures
• Provided VIP Worksite support services for Deputy Ministers Offices and Assistant Deputy Ministers Offices
• Participated in the Evergreen Refresh Project; deploying and configuring new computers for approximately 1200 users
• Coordinated reimaging and software installs as the Build Coordinator for the Windows 7 upgrade project in the Service Alberta / Compugen Build and Configuration Center

• Trained as technician for support of GOA machines following processes and procedures (e.g., computer builds, Blackberry deployments, assisted software installs)
• Contracted to Compugen / Government of Alberta for IT Support through The Employment Solution (TES)
• Helped Complete Inventory on GOA machines