Eric J. Dunn

Professional Profile

Systems Analyst and application support professional with 15+ years of experience within the Government of Alberta specializing in systems analysis, application support, and enterprise modernization. Proven ability to lead technical initiatives, translate business needs into reliable, scalable solutions, and coordinate delivery across custom applications, SaaS platforms, and integration services.

Extensive experience supporting high-visibility, mission-critical systems, including executive-facing applications used by Executive Council, Ministers‘ Offices, and the Premier‘s Office. Recognized for dependable ownership, strong stakeholder coordination, and consistent delivery in time-sensitive operational environments.

Combines technical depth in ASP.NET Core, SQL Server, PowerShell, and systems integration with a practical leadership approach focused on collaboration, process improvement, testing discipline, and service reliability. Track record of modernizing legacy solutions, reducing operational risk, and improving system supportability across the application lifecycle.

Core Competencies

• Systems Analysis & Solution Delivery
  • Requirements gathering and translation of business needs into technical solutions
  • Application lifecycle support across maintenance, enhancement, testing, and release activities
  • Business process analysis and workflow/process modeling
  • Systems modernization and legacy replacement planning
  • Technical and solution documentation to support delivery, supportability, and knowledge transfer
  • Test planning, validation support, and release sign-off coordination within structured change processes
  • Root cause analysis, issue triage, and solution coordination
  • Application of AI tools and approaches to enhance analysis, problem-solving, and delivery efficiency
• Application Development & Integration
  • ASP.NET Core (MVC / Web Applications / Web API)
  • C# and .NET 5 / 8+
  • PowerShell scripting and automation
  • SQL Server, Power BI, data integration, and reporting workflows
  • ETL-style synchronization processes
  • SFTP, NAS, and file-based integration services
  • Active Directory and Single Sign-On integration support
  • HTML, CSS, Bootstrap, and JavaScript
• Release, Testing & Operational Stewardship
  • Production support for business-critical and high-visibility applications
  • Change management, release coordination, and deployment support
  • Functional testing, regression validation, and UAT readiness
  • Application health monitoring and service stabilization
  • Defect, incident, and problem management coordination
  • Production readiness support in time-sensitive operational environments
• Stakeholder, Vendor & Service Leadership
  • Cross-functional coordination across business, technical, and support teams to align delivery and support activities
  • Ownership of application areas or services, acting as a primary point of coordination and accountability for delivery and support
  • Vendor coordination with external delivery and support partners
  • Executive-facing and VIP support in sensitive environments
  • Stakeholder communication, expectation management, and service follow-through
  • Informal leadership through ownership, guidance, and delivery coordination
  • Mentoring and knowledge sharing to support team capability development and improve delivery outcomes
  • Service improvement and process standardization
• Project & Operational Delivery
  • Workstream coordination across multiple initiatives and support demands
  • Project delivery support in systems analyst and project coordination capacities
  • Progress reporting, status communication, and delivery tracking
  • Operational planning for upgrades, refreshes, rollouts, and special initiatives
  • ITIL and DevOps aligned service delivery and support practices
• Technical Environment
  • Government of Alberta enterprise application and support environments
  • Windows enterprise desktop and device ecosystems
  • SaaS application onboarding and support
  • COTS application release support
  • Vendor-supported enterprise and SaaS platforms
  • Foundational experience with C++, PHP, and Assembly Language

Work Experience

• Agriculture Application Development Transition & Onboarding (July 2024 – Current)
  • Lead transition and onboarding activities for agriculture-focused applications, providing technical leadership and guidance while coordinating knowledge transfer from vendor teams and establishing internal ownership of application support and enhancement work
  • Facilitate and participate in technical and business transition meetings with vendor teams and stakeholders to build system understanding, clarify requirements, and support continuity of service
  • Engage directly with business users to understand operational context, workflows, and system dependencies to inform support and future enhancements
  • Coordinate with vendor technical resources and internal teams to ensure smooth transition of responsibilities, documentation, and support processes
  • Contribute to planning and prioritization of ongoing application support and enhancement activities, supporting long-term service ownership
  • Mentor and support team members by applying AI concepts and tools to real business problems, helping improve problem-solving approaches and delivery efficiency
• Public Agency Database Application Maintenance & Support (July 2024 – Jan 2026)
  • Provide technical stewardship for high-visibility ASP.NET Core web applications, managing the full software development lifecycle from business request intake through testing, UAT coordination, and production release.
  • Maintain application stability and service reliability through proactive maintenance, issue resolution, functional validation, and performance tuning in ASP.NET Core 5 environments.
  • Translate stakeholder needs into recommended technical solutions, advising on implementation approaches aligned with standards and operational requirements.
  • Support ongoing application evolution by balancing production support responsibilities with delivery of approved enhancements.
• Rate of Last Resort PowerShell Development, Maintenance & Support (Nov 2024 – Current)
  • Led the design and deployment of mission-critical PowerShell automation solutions to support high-priority business mandates under accelerated timelines.
  • Built and maintained automated data processes integrating Power BI, SQL Server, and SFTP-based workflows to improve reliability and data integrity.
  • Established structured testing and validation practices to support successful production rollout and reduce implementation risk.
  • Continue enhancing and supporting the automation service through iterative improvements, issue resolution, and long-term operational stewardship.
• Land Titles PowerShell Development, Maintenance & Support (August 2024 – Current)
  • Architected and delivered a PowerShell-based data integration service that replaced a fragile legacy process with a more reliable, supportable automated workflow.
  • Designed a simplified “drop-and-go” file handling model that reduced operational complexity for business users and improved usability for non-technical staff.
  • Implemented secure automated synchronization between internal NAS storage and external SFTP servers, reducing manual intervention and lowering the risk of file transfer errors.
  • Helped reduce technical debt by decommissioning an unstable legacy tool and establishing a streamlined solution that remains the ministry’s production standard.

• Premier’s Invitation Request Application Maintenance & Support (Feb 2023 – July 2024)
  • Supported ongoing enhancement and stabilization efforts of a high-visibility ASP.NET Core 8 application by managing defect resolution, requested changes, release testing, and production support activities.
  • Contributed to the successful go-live of the re-platformed application by supporting data migration, validating business functionality, and helping establish test plans and sign-off practices.
  • Partnered closely with business stakeholders to translate requested changes into implemented solutions while maintaining release quality and continuity of service.
• Public Agency Database Application Maintenance & Support (Jan 2023 – Sept 2023)
  • Maintained and enhanced a business-critical ASP.NET Core 5 application by resolving production issues, implementing approved changes, and supporting stable day-to-day operations.
  • Conducted functional validation and release preparation prior to UAT, helping improve change quality and reduce downstream issues.
• FOIP System Releases (March 2021 – Nov 2022)
  • Managed production release activities for a commercial off-the-shelf Java-based FOIP application using vendor-provided deployment packages.
  • Supported controlled implementation of production changes to maintain continuity for an important enterprise service.
• E-Committee Application Releases & Support (Dec 2020 – Dec 2022)
  • Delivered operational support for a business-critical application used by Executive Council, Ministers’ Offices, and the Premier’s Office in a high-visibility, time-sensitive environment.
  • Provided on-call support before and during meetings and conducted pre-meeting system readiness checks to reduce operational risk for executive users.
  • Coordinated issue resolution, release activities, and change communication across business contacts and vendor teams, including CGI and Robots & Pencils.
  • Performed release validation and application testing to support stable deployments and maintain confidence in service delivery.
• Noverant Learning Management System Releases & Support (May 2017 – Dec 2022)
  • Supported the onboarding and ongoing evolution of a third-party SaaS learning management platform serving Government of Alberta departments.
  • Partnered with senior application developers, Active Directory Services, and vendor teams to help establish and document user synchronization and single sign-on processes using PowerShell-based integration workflows.
  • Provided senior escalation support for complex application issues across multiple support tiers, including Service Desk, Learning Centre staff, and Worksite Support.
  • Delivered approved change requests and coordinated escalation to internal teams and vendor contacts to improve service quality and user experience.

• Managed integrated test cycle defect coordination, providing guidance on prioritization and resolution approaches across teams.
• Produced regular reporting on defect status and tester activity to support prioritization, progress tracking, and decision-making.
• Worked with service teams and ministry testers to improve communication, collaboration, and shared understanding of issue resolution priorities.
• Contributed to the development of defect support procedures that helped improve service responsiveness and clarify expectations across government and vendor support teams.

• Delivered service transformation and change initiatives in both project management and systems analysis capacities, helping move work from planning through execution.
• Coordinated stakeholder communication and provided reporting scorecards to support visibility, accountability, and progress tracking across initiatives.
• Facilitated discussions with stakeholders to improve understanding, alignment, and support for operational change efforts.
• Developed process models for Government Services operational teams to document workflows and identify improvement opportunities.

• Served as a trusted operational IT resource for ministry clients, resolving complex support gaps and coordinating solutions beyond standard service desk coverage.
• Provided high-trust VIP support to the Deputy Minister’s Office, multiple Assistant Deputy Minister offices, and Government of Alberta training environments.
• Led operational delivery of Windows 10 upgrades for more than 200 clients through an internal refresh effort, helping reduce project costs while maintaining service continuity.
• Managed a range of operational IT initiatives, including AV and conferencing setups, equipment moves, special event support, loaner laptop services, mobile device backup and restore, and hardware repair coordination.
• Provided backup support for the ministry Service Request Coordinator function to help maintain workflow continuity and service responsiveness.
• Delivered client consultation on hardware, software, procurement, and support approaches to address specialized business needs.

• Delivered Tier 2 technical support within the Government of Alberta environment, troubleshooting and resolving issues across desktops, laptops, tablets, printers, mobile devices, and related peripherals.
• Provided VIP support services to Deputy Minister and Assistant Deputy Minister offices, building strong experience in executive-facing service delivery.
• Supported large-scale device deployment initiatives, including the Evergreen Refresh Project for approximately 1,200 users.
• Served as Build Coordinator for Windows 7 upgrade activities within the build and configuration centre, coordinating reimaging and software installation workflows.

• Began Government of Alberta IT support career through contract-based technical training in enterprise support processes, including computer builds, mobile deployments, and assisted software installations.
• Supported IT asset inventory activities and foundational operational support in a government environment.